Refund policy

Each canvas is made from your own photo and design, just for you. Because of that we cannot accept returns for a change of mind. Here is what we do instead.

See it before you pay

You see your design free before you order, and you can make new versions until you love it. What you approve is what we print. Colours on a canvas can look slightly different from your screen.

Change or cancel within 12 hours

After you order, we email you a final preview. Reply within 12 hours to change your design, size, frame or address, or to cancel for a full refund. After 12 hours your canvas goes to print and can no longer be cancelled.

Damaged, misprinted or wrong item

1. Email hello@makemyhero.com within 30 days of delivery with your order number.
2. Add photos of the canvas and of the box it came in.
3. We reprint it free or refund you in full, your choice. You keep the old one, no need to send it back.

Lost in shipping

If the carrier loses your package, we reprint and ship it again free.

How refunds work

Refunds go back to your original payment method, never as store credit. Your bank may take 5 to 10 business days to show it.

Contact

We answer every email: hello@makemyhero.com