Shipping policy
Every MakeMyHero canvas is made to order for you and printed in the USA by our print partner.
Where we ship
We ship to addresses in the United States only.
Shipping cost
Standard shipping is free on every order. No hidden fees and no shipping protection add-ons at checkout.
How long it takes
- Your final preview: right after you order, we email you a final preview of your canvas. Reply within 12 hours if you want to change anything. After 12 hours your canvas goes to print.
- Printing: your canvas is printed, stretched and checked in a US print studio.
- Delivery: most orders arrive 7 to 13 days after you order. Our print partner and carrier set these estimates; they are not guaranteed and can be longer in busy weeks, bad weather or carrier delays.
Christmas delivery
Order by December 8 for delivery by Christmas in the US. Orders placed after that date may still arrive in time, but we cannot promise it.
Tracking
We email you a tracking link as soon as your canvas ships.
Address changes
Email us at hello@makemyhero.com within 12 hours of your order to change the address. Once the canvas has shipped, we cannot redirect it.
Late or lost packages
If your estimated delivery date has passed, or tracking shows no movement for 5 business days, email us your order number. We trace it with the carrier, and if the package is lost we reprint and ship it again free.
Damaged on arrival
Email us a photo of the canvas and the box within 30 days of delivery. We reprint it free or refund you in full. You do not need to send it back. See our Returns and remakes policy.